FAQs
Shipping & Delivery
Q: How long will it take for my order to arrive?
A: All orders are processed and shipped within 24 hours via Australia Post. Domestic delivery typically takes 2–7 business days, depending on whether you chose express of standard shipping, while international delivery times vary depending on your location. You’ll receive a tracking number once your order is dispatched.
Q: Do you ship internationally?
A: Yes! We ship worldwide via Australia Post. International delivery times and costs will depend on your location and will be calculated at checkout.
Q: Can I change my shipping address after placing an order?
A: We aim to dispatch orders within 24 hours, so changes can only be made if you contact us immediately after ordering. Please reach out to info@orasole.com.au as soon as possible.
Returns & Exchanges
Q: What is your returns policy?
A: Returns are handled through AfterShip, our secure returns portal. Items must be returned in their original condition, unworn and unwashed, with all tags attached. Refunds or exchanges will be processed once the return is received and inspected.
Q: How long do I have to return an item?
A: Returns can be made within 21 days of placing your order. Once your return is approved through Refundid, we’ll guide you through the next steps.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item was faulty or sent in error. Refundid will provide detailed return instructions once your account is active.
Sizing & Fit
Q: How do I know what size to order?
A: Each product page includes detailed sizing information and fit notes. If you’re between sizes or unsure, we recommend checking the measurements provided or contacting us at info@orasole.com.au for guidance.
Q: Do your sizes run true to size?
A: Our pieces are designed with a modern, relaxed fit. Refer to the sizing guide on each product page to choose the best size for you.
Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as PayPal. Payment is processed securely at checkout.
Q: Can I change or cancel my order?
A: Orders are processed quickly, often within 24 hours. Please contact us immediately at info@orasole.com.au if you need to make changes or cancel your order.
Q: Do you offer gift cards or vouchers?
A: Gift cards will be available soon. Stay tuned for updates via our newsletter and social channels.
Products & Care
Q: What are your products made from?
A: Our pieces are made from high-quality, carefully selected fabrics designed for comfort and durability. Each product page includes fabric composition and care instructions.
Q: How should I care for my clothing?
A: Care instructions are included with every item. We recommend following them closely to keep your pieces looking their best.
Other Questions
Q: Do you offer wholesale or stockists?
A: No, we don't at this time.
Q: How can I stay updated on new drops?
A: Sign up for our newsletter and follow us on Instagram for updates on our fortnightly curated drops, special releases, and exclusive offers.