Shipping

Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

You will receive a confirmation email once your order has shipped.

We ship all domestic orders with Australia Post.

We ship worldwide via Australia Post International services.

Standard International: estimated 5–10 business days upon dispatch. Delivery times are estimates only and do not include customs clearance or postal transit delays.

Once your order has shipped, we will send you a tracking number.

International orders shipped outside Australia may be subject to import duties, taxes and customs charges in the destination country. These charges are the responsibility of the customer and are not included in product prices or shipping charges.

Customs policies vary widely by country. We recommend contacting your local customs office for more information.

Shipping costs are calculated at checkout based on weight and destination.

We offer multiple shipping options at checkout (Standard International, Express International). All shipping charges are non-refundable.

Once your order is dispatched, you will receive an email with tracking details.

Please allow time for your tracking number to update after dispatch.

ORA SOLE is not responsible for lost or stolen packages once they are marked as delivered by the carrier, or for delays caused by customs clearance.

If your shipping address is entered incorrectly or requires change after dispatch, contact us immediately.

If unable to be rerouted, a return to sender or additional shipping cost may apply.

Return shipping from international destinations is the customer's responsibility unless otherwise stated in our Returns Policy.