FAQs

All orders are processed and shipped within 24 hours via Australia Post. Domestic delivery typically takes 2–7 business days, depending on whether you chose express or standard shipping, while international delivery times vary depending on your location. You'll receive a tracking number once your order is dispatched.

Yes. We ship worldwide via Australia Post. International delivery times and costs will depend on your location and will be calculated at checkout.

We aim to dispatch orders within 24 hours, so changes can only be made if you contact us immediately after ordering. Please reach out to us at info@orasole.com.au as soon as possible.

Eligible items can be returned within 21 days of placing your order for a refund to your original payment method, an exchange for another available variant of the same product, or ORA SOLE store credit with an additional 5% bonus. Items must be unworn, unwashed, in their original condition and have all original tags attached. Sale items are eligible for return unless specifically marked Final Sale. A $14 return shipping fee applies.

Returns must be lodged through our online returns portal within 21 days of placing your order. Once your return has been approved, it must be shipped back within 3 business days.

Yes. Eligible items can be exchanged for another available variant of the same product, such as a different size. Exchanges are subject to availability at the time your return request is approved. A $14 return shipping fee applies.

Choose ORA SOLE store credit for your eligible return and we'll add an additional 5% bonus to the eligible value of your return. For example, an eligible $100 return will receive $105 in ORA SOLE store credit to use towards a future purchase. Store credit is issued to your customer account once your return has been received, inspected and approved. A $14 return shipping fee applies.

Yes. Sale items are eligible for return in accordance with our standard returns policy unless the item is specifically marked Final Sale.

A flat $14 return shipping fee applies to change-of-mind returns. Once your return has been approved, we'll email you a prepaid Australia Post return label along with instructions for sending your item back to us. If you've received a faulty or incorrect item, please contact us at info@orasole.com.au.

All returns are processed through our secure online returns portal. Start your return here. Once your request has been reviewed and approved, we'll email you your prepaid Australia Post return label and return instructions.

If you believe you've received a faulty or incorrect item, please contact us at info@orasole.com.au with your order number and details of the issue before lodging your return. Your rights under Australian Consumer Law are not affected by our returns policy.

Each product page includes detailed sizing information and fit notes. If you're between sizes or unsure, we recommend checking the measurements provided or contacting us at info@orasole.com.au for guidance.

Fit can vary between styles. We recommend referring to the sizing and fit information provided on each product page to choose the best size for you. If you're unsure, please contact us and we'll be happy to help.

We accept major credit and debit cards, as well as Afterpay and PayPal. Payment is processed securely at checkout.

Orders are processed quickly, often within 24 hours. Please contact us immediately at info@orasole.com.au if you need to make changes or cancel your order. While we'll always do our best to assist, changes cannot be guaranteed once an order has entered processing or been dispatched.

Yes. ORA SOLE gift cards are available and are valid for 3 years from the date of issue.

Fabric composition varies between styles. You'll find the specific fabrication and material details for each piece on its individual product page.

Care instructions are provided for each item. We recommend following the garment-specific care instructions closely to keep your ORA SOLE pieces looking their best.

Join The OS List and follow us on Instagram to be the first to discover new arrivals, collection launches, restocks and exclusive offers.